How can we help you?

What happens if I delete the eSIM because I think it's not working?

How much eSIM data do I need for my trip to Bali or Indonesia?

Can I use this eSIM alongside my regular SIM card (dual SIM)?

Do I need to register my phone or IMEI when I arrive in Bali with an eSIM?

What happens if my flight to Indonesia is delayed or changed after I already have my visa?

Do I need an invitation letter for the D2 visa?

Do I need an Indonesian sponsor for the D2 visa?

When does the D2 visa become valid and by when must I enter?

How long can I stay with the D2 visa per entry and how often can I enter?

Can I work in Indonesia or work remotely with the D2 visa?

Do I have to spend a minimum time outside Indonesia between two stays with my D1 visa?

Is the All Indonesia Arrival Card the same as the Bali tourist tax?

Do I have to pay the Bali tourist tax (Love Bali Levy) separately, or is it included in my visa?

Can I bring my pet (dog or cat) with me to Bali?

Can I bring my prescription medication into Indonesia?

What can I do if I want to stay longer than 180 days?

When should I apply for my single-entry visa extension?

How long can I stay with the single-entry visa extension?

Can I leave Indonesia while my visa extension is being processed?

Can I also extend a Visa on Arrival I bought at the airport?

Is there a dress code at Immigration for the extension?

What happens if the online extension does not work?

How long does the extension appointment at immigration take?

Will we be picked up for the extension at the immigration office for photos and fingerprints?

Will I receive a refund if I am denied entry by immigration or the airline?

Can I get a refund if my visa application is rejected?

Can I get a refund if I cancel my order?

Can I get a refund for my eSIM?

When do I have to pay for your service?