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Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
The IMTA (Izin Mempekerjakan Tenaga Kerja Asing) is the official work permit issued by the Indonesian Ministry of Manpower. It authorizes an employer in Indonesia to hire a foreign worker for a specific job and period. The IMTA includes: - the job position of the foreign worker, - the duration of employment, - the work location, - and the worker’s personal details. To obtain an IMTA, the employer must: - meet all manpower regulations, - justify the need for a foreign worker, - and comply with requirements such as appointing Indonesian counterpart staff. The IMTA is issued for the duration stated in the employment contract and must be renewed if the employment continues.
The RPTKA (Rencana Penggunaan Tenaga Kerja Asing) is the Foreign Worker Employment Plan required for every company that hires foreign employees in Indonesia. It must be validated by the Central Government before a Work KITAS can be issued. The RPTKA includes detailed information such as: - the identity of the foreign worker, - the job position and job description, - the work location, - the duration of employment, - and the number of required Indonesian companion workers (mandatory in certain roles). In short, the RPTKA confirms that the company is legally allowed to hire a foreign employee and outlines the exact role that the Work KITAS will cover. You can find further information here: How to apply for the RPTKA.
Yes. A Working KITAS can be extended if your employment contract is renewed or if there are changes to your employment terms — as long as your employer remains the same. To process the extension, the company must submit updated documentation, which may include: - the renewed employment contract, - updated job description (if applicable), - revised company documents, - updated RPTKA/IMTA approval (work permit), - proof of continued compliance with manpower and immigration regulations. Extensions are not automatic; immigration reviews each application individually. If your job position changes significantly or you move to another company, you may need a new KITAS, not an extension. We can assist with checking your eligibility and preparing the required documents.
Yes. Dependent children of a foreign national who holds a KITAS are generally eligible to receive their own residence permit, commonly referred to as a Dependent KITAS or KITAS Anak. A Dependent KITAS for children: - allows legal residence in Indonesia, - is typically valid for the same duration as the parent’s KITAS, and - does not permit any work or employment. The application requires birth certificates, parental documents, and proof of legal guardianship. Contact us if you need help preparing these documents.
Yes. Family members of KITAS holders — such as spouses and dependent children — may be eligible for a Dependent KITAS (Family KITAS). This permit allows them to legally reside in Indonesia for the same duration as the primary KITAS holder. A Dependent KITAS does not allow the holder to work in Indonesia, but it provides: - legal residence - access to local services (banking, long-term rentals, etc.) - the ability to stay together as a family Please contact us for guidance on requirements, eligibility, and document preparation.
Yes. Holding a KITAS allows you to open an Indonesian bank account (private or business). This is one of the key benefits of having a legal temporary stay permit in Indonesia. With a KITAS, you can open accounts at most major Indonesian banks. Requirements typically include: - your passport - your KITAS card or e-KITAS - your NPWP (tax number) — sometimes optional depending on the bank - a local address in Indonesia A local bank account makes it easier to manage payments, receive funds, and handle daily financial transactions while living in Indonesia.
Yes, in some cases it is possible — but it depends on the visa type and immigration approval. Changing your immigration status while in Indonesia requires following specific procedures, and not all visas can be converted internally. Because immigration rules can change and approval is case-by-case, each status change must be assessed individually. We recommend contacting us before making any changes to ensure compliance and avoid unnecessary exit requirements.
If a Working KITAS holder loses their job, the KITAS becomes invalid, because the permit is tied directly to the employer. In this situation, the KITAS holder must follow the proper cancellation procedure to remain compliant with immigration regulations. This includes: 1. Notifying immigration and completing the EPO (Exit Permit Only) to officially close the KITAS. 2. Leaving Indonesia after the EPO is issued, unless another valid stay permit is obtained. 3. If a new employer is found, they must apply for a new Work KITAS — the previous KITAS cannot be transferred. Failing to complete the proper process can result in overstays, fines, or future immigration complications.