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- Regular processing time: 8–10 working days - Express processing time: 5 working days Processing can take longer if documents are incomplete or during high-volume periods, so submitting all requirements correctly is important.
We offer several convenient payment methods, including: - Credit card - Debit card - Apple Pay - Google Pay - Bank transfer - Crypto payments Please note: Some payment providers may charge additional transaction fees. The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form. If you have any issues with your payment, please contact our support team so we can help.
If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps: 1. Appointment Info - The email will tell you: - Immigration office location - Date & time of your appointment for biometrics (and maybe a short interview) 2. Prepare for Appointment - Dress appropriately (it’s a government office) - Screenshot/print your appointment notice - Bring your passport with you 3. Go to the Immigration Office - Show the appointment at the reception counter - Get your numbered waiting ticket 4. Wait & Proceed When Called - When your number is called: - Go to the assigned desk - Show your waiting ticket + extension application on your phone - Show you passport - Have your biometrics taken and may answer a few polite questions 5. Leave and Wait for Results - You will take your passport back home with you - Once done, leave the office and wait for your application to be processed within a few days You will receive the update via email.
If a family applies for a Single-Entry Visa or Multiple-Entry Visa at the same time, you can provide the bank statements from one person and upload this proof to all other application forms.
If there's only an underaged person applying for the visa, then it is fine to provide father's/mother's bank statement and proof that they are the parent. If you have your own bank account with more than 2000 USD or equivalent you can use this as well.
If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country. You should plan an additional 20–30 minutes at the airport for the overstay procedure. Important notes - Short overstays (a few days) are usually handled quickly and result only in the standard fine. - Very long overstays may lead to additional questioning, delays, further administrative actions or deportation. - Paying the fine does not ban you from returning, as long as there are no other violations. The best option is always to extend your visabefore it expires or leave within your visa validity to avoid unnecessary fees and delays.
Yes. You should follow a proper dress code when visiting Immigration for your extension appointment. We strongly recommend wearing: - closed shoes - long trousers - a top that covers your shoulders There have been cases where people were denied entry at Immigration because they were not dressed appropriately. Dressing properly helps ensure a smooth appointment.
It depends on the visa type. 1. e-Visa on Arrival (e-VOA) Yes — the e-Visa on Arrival can be extended by yourself. You must visit the Immigration Office once for: - biometrics (photo, fingerprints if required) - data verification 2. Single-Entry Visas (C1, C2, C6, etc.) A sponsor is required for the extension. As a visa agency, we can act as your official sponsor and handle the process for you. A personal visit to the Immigration Office is still required. 3. Multiple-Entry Visas (D1, D2, D12) Multiple-entry visas also require a sponsor for the extension. We can be your sponsor and manage the process. A personal visit to Immigration is required for each extension. 4. KITAS KITAS extensions also require a sponsor (employer, organization, or agency). You cannot extend a KITAS on your own.
No, you do not need to visit our office. The entire visa application is handled online. We only need scans or clear photos of your required documents, which you can upload directly via our online application form. You can complete everything comfortably from home.
No problem. You can send the missing documents later via WhatsApp or email. Please note that we can only start processing your visa once we have received: 1. All required documents, and 2. Your payment Until everything is complete, the application cannot be submitted to Immigration. Sending your documents as soon as possible helps avoid delays.