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We offer several convenient payment methods, including: - Credit card - Debit card - Apple Pay - Google Pay - Bank transfer - Crypto payments Please note: Some payment providers may charge additional transaction fees. The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form. If you have any issues with your payment, please contact our support team so we can help.
If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps: 1. Appointment Info - The email will tell you: - Immigration office location - Date & time of your appointment for biometrics (and maybe a short interview) 2. Prepare for Appointment - Dress appropriately (it’s a government office) - Screenshot/print your appointment notice - Bring your passport with you 3. Go to the Immigration Office - Show the appointment at the reception counter - Get your numbered waiting ticket 4. Wait & Proceed When Called - When your number is called: - Go to the assigned desk - Show your waiting ticket + extension application on your phone - Show you passport - Have your biometrics taken and may answer a few polite questions 5. Leave and Wait for Results - You will take your passport back home with you - Once done, leave the office and wait for your application to be processed within a few days You will receive the update via email.
If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country. You should plan an additional 20–30 minutes at the airport for the overstay procedure. Important notes - Short overstays (a few days) are usually handled quickly and result only in the standard fine. - Very long overstays may lead to additional questioning, delays, further administrative actions or deportation. - Paying the fine does not ban you from returning, as long as there are no other violations. The best option is always to extend your visabefore it expires or leave within your visa validity to avoid unnecessary fees and delays.
Yes. You should follow a proper dress code when visiting Immigration for your extension appointment. We strongly recommend wearing: - closed shoes - long trousers - a top that covers your shoulders There have been cases where people were denied entry at Immigration because they were not dressed appropriately. Dressing properly helps ensure a smooth appointment.
No, this is not possible. The extension can only be started earliest 14 days before the current e-Visa on Arrival expires. You are welcome to place your order at any time on our website, but we can only submit your extension to Immigration once the 14-day window has opened. As soon as it becomes possible, we will start the extension automatically.
It depends on the visa type. 1. e-Visa on Arrival (e-VOA) Yes — the e-Visa on Arrival can be extended by yourself. You must visit the Immigration Office once for: - biometrics (photo, fingerprints if required) - data verification 2. Single-Entry Visas (C1, C2, C6, etc.) A sponsor is required for the extension. As a visa agency, we can act as your official sponsor and handle the process for you. A personal visit to the Immigration Office is still required. 3. Multiple-Entry Visas (D1, D2, D12) Multiple-entry visas also require a sponsor for the extension. We can be your sponsor and manage the process. A personal visit to Immigration is required for each extension. 4. KITAS KITAS extensions also require a sponsor (employer, organization, or agency). You cannot extend a KITAS on your own.
No, you do not need to visit our office. The entire visa application is handled online. We only need scans or clear photos of your required documents, which you can upload directly via our online application form. You can complete everything comfortably from home.
This situation happens more often than you might think: your flight is booked, but your C1 visa has not been issued yet. Many travelers assume the C1 visa will automatically become active once it is approved, but this is not the case. Which visa becomes active when you enter Indonesia? If you enter Indonesia using an e-VOA (Electronic Visa on Arrival) because your C1 visa is not ready yet, the e-VOA becomes your active entry visa. Even if your C1 visa gets approved shortly after you arrive, it cannot be activated retroactively. To activate the C1 visa, you must: - leave Indonesia, and - re-enter using the C1 visa. What happens if you stay longer, thinking the C1 visa would apply automatically? Your stay will be calculated based on the e-VOA, not the C1 visa. If you remain longer than the e-VOA allows, it counts as an overstay. Overstay penalties in Indonesia: - 1,000,000 IDR per day, and - longer overstays may lead to entry bans or complications with future visas. Always double-check which visa is actually active. What should you do if you must travel before your C1 visa is issued? If your C1 visa is not ready but you still need to travel, we recommend: ✔ 1. Enter Indonesia using an e-VOA (if eligible) This allows you to continue your trip without waiting for the C1 visa. ✔ 2. After arrival, check your options: - Extend your e-VOA (up to a maximum stay of 60 days), or - Leave Indonesia briefly (e.g., Singapore or Malaysia) once the C1 visa is approved, then re-enter using the C1 visa to activate it. Important: Your C1 visa becomes active only when you enter Indonesia using that visa. If you enter first with an e-VOA, the C1 remains inactive, and it will expire unused after 90 days if you do not activate it by entering with it.
No problem. You can send the missing documents later via WhatsApp or email. Please note that we can only start processing your visa once we have received: 1. All required documents, and 2. Your payment Until everything is complete, the application cannot be submitted to Immigration. Sending your documents as soon as possible helps avoid delays.
All Indonesian e-visas can be issued no earlier than 90 days before your planned entry date. Once your visa is issued, you have 90 days to enter Indonesia. If you do not enter within these 90 days, the visa automatically expires and becomes invalid. After you enter Indonesia, the initial visa validity period (e.g., 30 days, 60 days, etc.) starts from the day of arrival.