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What to do if I lose my Indonesian bank card?

Applies to: Open Business Bank Account in Indonesia Open Personal Bank Account in Indonesia
Last updated on Sep 25, 2025
  1. Block your card right away using your bank’s app or by calling customer service.
  2. Report the loss and request a replacement card at your nearest bank branch (bring your passport/KITAS).
  3. Check your account for any suspicious transactions and report them if needed.