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If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
No. The this visa is a single-entry visa – once you exit Indonesia, it becomes invalid, even if you still have days left on your 60-day (or extended 120/180-day) stay. If you plan to leave and return during your trip, you'll need to apply for a new visa, wait until it's issued, and then you are allowed to re-enter.
This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday. 1. Check your visa - Is it extendable? - Do I need a sponsor? 2. Apply online - evisa.imigrasi.go.id → “Extend My Visa”. 3. Upload documents - Passport photo page, profile photo, flight ticket, address + postal code. - Important: the address determines which Immigration Office will handle your case. 4. Pay the fee - Online via credit card. 5. Wait - Status: “Waiting Verification” → later “Pending”. 6. Receive appointment - Immigration Office, date, time. 7. Prepare for the appointment - Bring your passport + appointment confirmation, dress appropriately. 8. At the appointment - Check in at reception. - Get your waiting ticket and wait to be called. - Complete biometrics (photo, fingerprints, questions). 9. After the appointment - Take your passport back. Processing takes a few days. 10. Done - The final decision (approved or rejected) will arrive by email within a few days after your personal visit.
To apply for the C1 Single-Entry Tourist Visa, the following documents are required: 1. Color scan of your passport ID page - A clear color scan of the passport ID page is mandatory. - Your passport must be valid for at least 6 months from the intended date of entry into Indonesia. - Scans are preferred. If you take a photo instead, make sure: - all four corners are visible - no fingers are covering any part - all text and numbers are fully readable 2. Passport Photo / Profile Picture - You must face the camera directly. - Wear a shirt/top; formal or neat attire is recommended. - Background must be white or light-colored. - Do not stand too close or too far from the camera. - A selfie is accepted, as long as the resolution is good and your face is centered and clearly visible. Document Quality Reminder Please ensure that all documents fully meet the requirements. If we notice issues or low-quality uploads, we will contact you so you can correct them. Your visa can only be issued once all documents are submitted correctly.
Since June 2025, the online extension system has been discontinued entirely. This means the extension cannot “fail,” because there is no online extension anymore. For all visa extensions, Immigration now requires: - one (1) mandatory in-person visit to the local Immigration Office - for photo, fingerprints, and data verification All other steps of the extension are done online by us or through the official system.
Here is the complete process for submitting a new visa application with us: 1. Place your order You can add multiple visas to your cart and check out together if you are applying for several people. 2. Pay the visa fee Make the payment using the available payment methods. 3. Complete the online application form Upload all required data and documents, such as: - Passport biodata page - Profile photo - Flight ticket (if needed) - Personal details - Specific visa-related documents 4. We prepare all required supporting documents If your visa type requires it, we will provide: - Guarantor/sponsor letter - Bank statements - Any additional documents needed for approval 5. We check and submit your application We verify all information, ensure everything complies with Immigration requirements, and then submit your visa application to Indonesian Immigration. 6. Receive your visa by email Once your visa is approved, you will receive it directly by email. You can enter Indonesia with the digital visa (no physical label required).
No, the B211A visa no longer exists in its previous form. Indonesian Immigration has restructured the visa system and divided the former B211A category into several specific visa types, each dedicated to one clear purpose. Instead of one visa covering multiple visit reasons, there are now separate visa categories, such as: - C1 – Tourism - C2 – Business - C6 – Volunteering / social activities - ... If you previously applied for the B211A visa, you now need to choose the visa that matches your exact visit purpose. This change helps Immigration clearly identify the reason for your stay and simplifies the processing. If you're unsure which visa you need, feel free to contact us — we’ll help you choose the correct one.
Yes. Both the C1 Tourist Single-Entry Visa and the D1 Tourist Multiple-Entry Visa can be issued for children — including babies. Important: - Every family member needs their own visa, regardless of age. - The visa fee is the same for adults, children, and infants. Children must submit the same required documents (passport, photo, etc.), adjusted where necessary.