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Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
Yes. Family/Spouse KITAS holders are allowed to leave and re-enter Indonesia, but only if they have a valid MERP (Multiple Exit and Re-entry Permit). Important: - Without a MERP, your KITAS becomes invalid the moment you leave Indonesia. - MERP is often issued together with the KITAS, but you should always double-check its validity dates. - You must re-enter Indonesia before your KITAS (and MERP) expires. If your MERP has expired or was never issued, you must obtain a new MERP before traveling, otherwise your KITAS cannot be used for re-entry.
No. Indonesia only recognizes legally married spouses for the Family/Spouse KITAS. Common-law partners, unmarried couples, or long-term relationships are not eligible for this visa category. To qualify, you must provide: - a legal marriage certificate, and - if applicable, an official translation into Indonesian or English. Unmarried partners must apply for a different visa type, such as a C1 Tourist Visa or another visa suited to their situation.
Generally, no — a Family/Spouse KITAS or KITAP does not allow you to work in Indonesia. However, in certain cases, a spouse KITAS/KITAP holder may become eligible to work, but only if: 1. An Indonesian employer sponsors a Working KITAS, and 2. A valid IMTA (work permit) is obtained from the Ministry of Manpower. Without these additional permits, any kind of paid or operational work is not allowed. The Family/Spouse KITAS itself only provides the right to stay, not the right to work.
Yes. Dependent children of a foreign national who holds a KITAS are generally eligible to receive their own residence permit, commonly referred to as a Dependent KITAS or KITAS Anak. A Dependent KITAS for children: - allows legal residence in Indonesia, - is typically valid for the same duration as the parent’s KITAS, and - does not permit any work or employment. The application requires birth certificates, parental documents, and proof of legal guardianship. Contact us if you need help preparing these documents.
What happens after a divorce depends on the length of your marriage: Marriage of more than 10 years If your marriage lasted over 10 years, you will already have, or be eligible for, a Spouse KITAP (permanent residency). In this case, a divorce does not affect your residency status, and your KITAP remains valid. Marriage of less than 10 years If your marriage lasted less than 10 years, the Spouse KITAS becomes invalid after the divorce. You must: - provide a new sponsor (e.g., employer, new spouse, or your own PMA), and - report the change to Immigration within 60 days Failing to provide a new sponsor in time may result in losing your residency status and being required to leave Indonesia. If you need assistance finding the best visa option after divorce, feel free to contact us.
Yes. Family members of KITAS holders — such as spouses and dependent children — may be eligible for a Dependent KITAS (Family KITAS). This permit allows them to legally reside in Indonesia for the same duration as the primary KITAS holder. A Dependent KITAS does not allow the holder to work in Indonesia, but it provides: - legal residence - access to local services (banking, long-term rentals, etc.) - the ability to stay together as a family Please contact us for guidance on requirements, eligibility, and document preparation.
Yes. Holding a KITAS allows you to open an Indonesian bank account (private or business). This is one of the key benefits of having a legal temporary stay permit in Indonesia. With a KITAS, you can open accounts at most major Indonesian banks. Requirements typically include: - your passport - your KITAS card or e-KITAS - your NPWP (tax number) — sometimes optional depending on the bank - a local address in Indonesia A local bank account makes it easier to manage payments, receive funds, and handle daily financial transactions while living in Indonesia.
Yes, in some cases it is possible — but it depends on the visa type and immigration approval. Changing your immigration status while in Indonesia requires following specific procedures, and not all visas can be converted internally. Because immigration rules can change and approval is case-by-case, each status change must be assessed individually. We recommend contacting us before making any changes to ensure compliance and avoid unnecessary exit requirements.