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If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
The number of extensions depends on the type of Investor KITAS you hold: - 1-year Investor KITAS: can be extended up to 5 times - 2-year Investor KITAS: can be extended up to 2 times In both cases, you can stay in Indonesia for a maximum of 6 consecutive years before you must reapply for a new KITAS or switch to another permit (e.g., KITAP if eligible).
To qualify for an Investor KITAS, the following requirements must be met: 1. Requirements for the PMA Company The company must have: - Authorized capital of more than IDR 10,000,000,000, and - At least 25% of that capital paid up. 2. Requirements for the Investor There are two ways to qualify: Option A – Active Investor (Director or Commissioner) You are eligible if: - You have invested a minimum of IDR 1,000,000,000 in personal shares, and - You hold a formal position as Director or Commissioner in the PMA. This category allows more active involvement in the company. Option B – Passive Investor (No position in the company) You are eligible if: - You own personal shares valued at over IDR 1,125,000,000, - Even if you do not hold any position (no Director/Commissioner role). Important: Passive Investor KITAS holders are not allowed to work in Indonesia. They may only oversee their investment. We can assess your eligibility and advise which Investor KITAS path is suitable for your situation.
Yes. Dependent children of a foreign national who holds a KITAS are generally eligible to receive their own residence permit, commonly referred to as a Dependent KITAS or KITAS Anak. A Dependent KITAS for children: - allows legal residence in Indonesia, - is typically valid for the same duration as the parent’s KITAS, and - does not permit any work or employment. The application requires birth certificates, parental documents, and proof of legal guardianship. Contact us if you need help preparing these documents.
Not all business sectors in Indonesia are fully open to foreign investment. While Indonesia encourages foreign investors through the Investor KITAS and PMA structure, certain restricted or sensitive sectors have specific limitations or additional requirements. Restrictions may apply due to: - protection of domestic industries - national security considerations - cultural or strategic interests - foreign ownership caps (partial ownership allowed only) - special licensing requirements Examples of sectors with limitations include: - education - media and broadcasting - certain areas of transportation - small-scale retail - cultural and heritage-related activities Before choosing your business activity (KBLI), it is important to check whether the sector is: - fully open to foreign investment, - allows partial foreign ownership, or - is closed and requires special structures. We can help you verify your chosen KBLI and ensure it qualifies for a PMA and Investor KITAS.
Yes. Family members of KITAS holders — such as spouses and dependent children — may be eligible for a Dependent KITAS (Family KITAS). This permit allows them to legally reside in Indonesia for the same duration as the primary KITAS holder. A Dependent KITAS does not allow the holder to work in Indonesia, but it provides: - legal residence - access to local services (banking, long-term rentals, etc.) - the ability to stay together as a family Please contact us for guidance on requirements, eligibility, and document preparation.
Yes. Holding a KITAS allows you to open an Indonesian bank account (private or business). This is one of the key benefits of having a legal temporary stay permit in Indonesia. With a KITAS, you can open accounts at most major Indonesian banks. Requirements typically include: - your passport - your KITAS card or e-KITAS - your NPWP (tax number) — sometimes optional depending on the bank - a local address in Indonesia A local bank account makes it easier to manage payments, receive funds, and handle daily financial transactions while living in Indonesia.
If you hold an Investor KITAS, you are required to report Indonesian taxes. Even if: - you do not receive a salary in Indonesia, or - your income is generated abroad, you still must submit an annual tax report (SPT Tahunan) as part of your responsibilities as a KITAS holder. Tax obligations depend on your tax residency status and your source of income, but filing the annual report is mandatory to remain compliant with Indonesian regulations. We can assist you with understanding your tax obligations and completing the required filings.