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Yes, the eSIM works throughout Indonesia, including all major islands such as Bali, Lombok, Java, the Gili Islands, Nusa Penida, Flores, Sumatra, Sulawesi, and many others. Internet speed depends on local network coverage, which can vary in more remote areas — but in most tourist destinations, coverage is strong and stable.
Yes, you can install and activate your eSIM before you travel. Your validity period only starts once your phone connects to an Indonesian mobile network — not when you scan the QR code. This means you can set everything up in advance and go online immediately upon arrival.
Activating your eSIM is simple: 1. Open your phone’s camera (or go to Settings → Mobile Data → Add eSIM, depending on your device). 2. Scan the QR code you received by email, or enter the activation code manually. 3. Follow the on-screen instructions on your smartphone to complete the installation. 4. Once installed, simply turn on the eSIM when you arrive in Indonesia. Tip: Make sure you have a stable internet connection during activation.
Our eSIM works with all eSIM-enabled devices, including: - iPhone XS or newer - Samsung Galaxy S20+ or newer - Google Pixel models with eSIM - Many newer Huawei, Oppo, and Xiaomi devices with eSIM support If you're not sure whether your device is compatible, simply search online for: “[DEVICE NAME] eSIM compatible?”
Please check your spam folder and add [email protected] to your address book. If the email isn't in your spam folder, please contact us via live chat in the bottom right corner and we will resend the QR code to you.
You will receive all activation details by email 2–3 minutes after your payment is confirmed. The email includes your QR code and instructions so you can install the eSIM immediately.
No, you don’t need to cancel anything. Your eSIM automatically expires when either: - the validity period ends, or - your data volume is used up. There are no extra charges, no automatic renewals, and nothing you need to deactivate.
Once your data volume is fully used, your internet connection will stop. You can simply purchase a new eSIM at any time and continue using mobile data immediately.
No, our eSIM is data-only, so traditional voice calls and SMS are not included. However, you can make calls and send messages using internet-based apps such as WhatsApp, FaceTime, Telegram, Signal, and other messaging apps.
Yes. You can share your eSIM internet connection with other devices using the mobile hotspot/tethering function on your phone. This works the same way as with a physical SIM card.