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Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
Yes. Every person traveling to Indonesia needs a visa — without exception. This includes children, infants, and senior citizens. If you are unsure which visa is right for you or your family, you can use the Visa Finder on our homepage. It shows you the correct visa type within just a few seconds.
You can extend your visa in many regions of Indonesia. The responsible Immigration office depends on your accommodation address, not on your personal preference. So please choose the location where you are staying when you book your extension. We can help you at the following Immigration offices: Bali - Jimbaran (Ngurah Rai): South Bali, all of Badung, e.g. Kuta, Seminyak, Canggu, Uluwatu, Nusa Dua, Jimbaran - Denpasar: South Bali, e.g. Denpasar, Sanur, Ubud (Gianyar) - Tabanan: Southwest Bali, e.g. Tanah Lot, Kedungu, Bedugul - Klungkung: Southeast Bali, incl. Nusa Penida and Nusa Lembongan - Singaraja: North Bali, e.g. Lovina Lombok - Mataram Jakarta - Tanjung Priok - Depok Staying somewhere else? Message us and we'll check whether we can help. Additional costs may apply for other locations.
In general, yes, you can extend your visa in many regions of Indonesia. The Immigration Office responsible for your extension depends on the address you provide in Indonesia. We currently offer support for visa extensions in the following locations: Bali - Jimbaran & Denpasar (South Bali) - Tabanan (Southwest Bali) - Singaraja (North Bali) - Tabanan (Northeast of Canggu) - Klungkung (Southeast Bali) Jakarta - Tanjung Priok - Depok Lombok - Mataram If you are staying in a different location, just send us a message and we will check whether we can assist you. There might be extra costs for different locations.
It's separate. The Bali Tourism Levy (Pungutan Wisatawan Asing / 'Love Bali' tax) of IDR 150,000 (about USD 10) per person is a Bali provincial fee, unrelated to your visa fee, and it isn't included in the visa prices. You can pay it yourself in advance at lovebali.baliprov.go.id or on arrival at the airport — it only applies if you're visiting Bali specifically.
For each extension we typically need: your passport biodata page, your current visa/stay permit page, a recent photo, and your Indonesian address with postal code (this determines which Immigration office handles your case). Depending on your situation, an onward or return ticket may also be requested. We'll tell you exactly what's needed and check everything before submission.
Yes — the C1 is designed to allow this. Once you're in Indonesia on a valid C1 visa, you can apply to convert it into a longer-term permit such as a Retirement KITAS, Family/Spouse KITAS, or Investor KITAS, without exiting and re-entering the country. Exact requirements and timelines depend on which permit you're converting to. Contact us early — ideally before your C1 visa or its extensions are close to expiring — so we can guide you through the right steps.
The C1 is Indonesia's single-entry visit visa for tourism. It replaced the former B211A visa when Indonesian Immigration restructured its visa index. It's valid for 90 days from issuance (you must enter Indonesia within that window), grants an initial 60-day stay from your entry date, and can be extended twice by 60 days each — a maximum total stay of 180 days. It must be applied for from outside Indonesia.
Yes, but you should prepare documentation, especially for anything beyond basic over-the-counter medicine. Bring your medication in its original packaging along with a doctor's letter (stating your name, diagnosis, medication names, dosage, and treatment duration, ideally on official letterhead). Regular prescriptions are generally fine for up to a 90-day supply; psychotropic medications (including some ADHD, anti-anxiety and antidepressant medication) are limited to a 60-day supply and may need extra documentation; narcotics and certain strong painkillers are heavily restricted or prohibited without special pre-approval. Declare your medication on the Arrival Card / at customs rather than risk being found with undeclared medicine — Indonesia enforces its drug laws strictly. If you take a controlled or less common medication, we recommend checking with the Indonesian embassy in your country before you travel. (This is general information, not medical or legal advice.)
If you stay within the international transit area and don't pass through Indonesian immigration, you generally don't need to complete the Arrival Card. But if your transit requires you to clear immigration — for example, a terminal change at Jakarta's Soekarno-Hatta Airport, an overnight layover, or a stop where you must collect and re-check your luggage — you're considered to be entering the country and must complete the Arrival Card, just like any other arriving traveler. If you're unsure whether your specific connection requires clearing immigration, check with your airline.