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You can pay for our visa services in many international currencies. We currently accept the following: Accepted currencies: - AUD – Australian Dollar - BRL – Brazilian Real - CAD – Canadian Dollar - CHF – Swiss Franc - CNY – Chinese Yuan - CZK – Czech Koruna - DKK – Danish Krone - EUR – Euro - GBP – British Pound - HKD – Hong Kong Dollar - IDR – Indonesian Rupiah - INR – Indian Rupee - JPY – Japanese Yen - MXN – Mexican Peso - MYR – Malaysian Ringgit - NOK – Norwegian Krone - NZD – New Zealand Dollar - PHP – Philippine Peso - PLN – Polish Zloty - RON – Romanian Leu - SEK – Swedish Krona - SGD – Singapore Dollar - THB – Thai Baht - TRY – Turkish Lira - TWD – Taiwan Dollar - USD – US Dollar If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.
When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with a total value of up to USD 500 per person without paying import duties. Families travelling together can combine their allowance (e.g., USD 500 × number of family members). 2. Tobacco products You may bring one of the following duty-free: - 200 cigarettes, or - 25 cigars, or - 100 grams of sliced tobacco These limits cannot be combined (e.g., cigarettes + cigars). 3. Alcohol Each traveller may bring up to 1 liter of alcoholic beverages duty-free. 4. Important notes - If you exceed the duty-free allowances, you must declare the items and may have to pay import duties/taxes. - Customs rules may occasionally change — if your quantities are close to the limit, it’s safer to double-check the latest regulations.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
Yes. A Working KITAS can be extended if your employment contract is renewed or if there are changes to your employment terms — as long as your employer remains the same. To process the extension, the company must submit updated documentation, which may include: - the renewed employment contract, - updated job description (if applicable), - revised company documents, - updated RPTKA/IMTA approval (work permit), - proof of continued compliance with manpower and immigration regulations. Extensions are not automatic; immigration reviews each application individually. If your job position changes significantly or you move to another company, you may need a new KITAS, not an extension. We can assist with checking your eligibility and preparing the required documents.
Yes. Dependent children of a foreign national who holds a KITAS are generally eligible to receive their own residence permit, commonly referred to as a Dependent KITAS or KITAS Anak. A Dependent KITAS for children: - allows legal residence in Indonesia, - is typically valid for the same duration as the parent’s KITAS, and - does not permit any work or employment. The application requires birth certificates, parental documents, and proof of legal guardianship. Contact us if you need help preparing these documents.
Yes, in some cases it is possible — but it depends on the visa type and immigration approval. Changing your immigration status while in Indonesia requires following specific procedures, and not all visas can be converted internally. Because immigration rules can change and approval is case-by-case, each status change must be assessed individually. We recommend contacting us before making any changes to ensure compliance and avoid unnecessary exit requirements.
If a Working KITAS holder loses their job, the KITAS becomes invalid, because the permit is tied directly to the employer. In this situation, the KITAS holder must follow the proper cancellation procedure to remain compliant with immigration regulations. This includes: 1. Notifying immigration and completing the EPO (Exit Permit Only) to officially close the KITAS. 2. Leaving Indonesia after the EPO is issued, unless another valid stay permit is obtained. 3. If a new employer is found, they must apply for a new Work KITAS — the previous KITAS cannot be transferred. Failing to complete the proper process can result in overstays, fines, or future immigration complications.
Generally, no. A Working KITAS is job-specific, and foreign employees are expected to work only in the position listed in their employment contract and work permit. If a KITAS holder performs additional roles or works in a different position, this may: - violate immigration and manpower regulations - require an additional work permit (RPTKA/Work Permit) - result in fines, KITAS cancellation, or compliance issues for the company If the role changes significantly, a new job title or an updated application may be required.
Unfortunately, no. A Working KITAS is tied to your employer, not to you personally. If you change your job, your current KITAS becomes invalid. You must: 1. Obtain an EPO (Exit Permit Only) to close your existing KITAS, and then 2. Your new employer must apply for a new Work KITAS on your behalf. Without following this process, you cannot legally work for a different company in Indonesia.