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Yes. Every person traveling to Indonesia needs a visa — without exception. This includes children, infants, and senior citizens. If you are unsure which visa is right for you or your family, you can use the Visa Finder on our homepage. It shows you the correct visa type within just a few seconds.
Yes, but you should prepare documentation, especially for anything beyond basic over-the-counter medicine. Bring your medication in its original packaging along with a doctor's letter (stating your name, diagnosis, medication names, dosage, and treatment duration, ideally on official letterhead). Regular prescriptions are generally fine for up to a 90-day supply; psychotropic medications (including some ADHD, anti-anxiety and antidepressant medication) are limited to a 60-day supply and may need extra documentation; narcotics and certain strong painkillers are heavily restricted or prohibited without special pre-approval. Declare your medication on the Arrival Card / at customs rather than risk being found with undeclared medicine — Indonesia enforces its drug laws strictly. If you take a controlled or less common medication, we recommend checking with the Indonesian embassy in your country before you travel. (This is general information, not medical or legal advice.)
You can pay for our visa services in many international currencies. We currently accept the following: Accepted currencies: - AUD – Australian Dollar - BRL – Brazilian Real - CAD – Canadian Dollar - CHF – Swiss Franc - CNY – Chinese Yuan - CZK – Czech Koruna - DKK – Danish Krone - EUR – Euro - GBP – British Pound - HKD – Hong Kong Dollar - IDR – Indonesian Rupiah - INR – Indian Rupee - JPY – Japanese Yen - MXN – Mexican Peso - MYR – Malaysian Ringgit - NOK – Norwegian Krone - NZD – New Zealand Dollar - PHP – Philippine Peso - PLN – Polish Zloty - RON – Romanian Leu - SEK – Swedish Krona - SGD – Singapore Dollar - THB – Thai Baht - TRY – Turkish Lira - TWD – Taiwan Dollar - USD – US Dollar If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.
When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with a total value of up to USD 500 per person without paying import duties. Families travelling together can combine their allowance (e.g., USD 500 × number of family members). 2. Tobacco products You may bring one of the following duty-free: - 200 cigarettes, or - 25 cigars, or - 100 grams of sliced tobacco These limits cannot be combined (e.g., cigarettes + cigars). 3. Alcohol Each traveller may bring up to 1 liter of alcoholic beverages duty-free. 4. Important notes - If you exceed the duty-free allowances, you must declare the items and may have to pay import duties/taxes. - Customs rules may occasionally change — if your quantities are close to the limit, it’s safer to double-check the latest regulations.
Yes, you can change your information as long as the QR code has not been scanned at Immigration. If you completed the Arrival Card yourself Simply fill out the entire form again. The newest version will replace the old one. If you booked the Arrival Card through us You can inform us of any changes up to 4 days before your arrival, and we will update it for you. It is essential that you present an Arrival Card with the correct information when entering Indonesia.
Yes. Completing the All Indonesia Arrival Card, which includes the customs declaration and health form, is mandatory for all travelers entering Indonesia. The Arrival Card can be filled out at the earliest 3 days (72 hours) before your arrival. When booking through us, you can provide us with your information earlier and we will send you the Arrival Card approximately 2 days before your arrival. If you haven’t completed it in advance, you can still fill it out at the airport, but you may experience longer waiting times. To ensure a smoother arrival, we recommend completing the form before your trip.
A KITAS is a temporary stay permit, while a KITAP is a permanent residence permit. First, you need a KITAS - after holding a KITAS for multiple years, you are eligible to get a KITAP. KITAP holders usually benefit from longer validity periods and fewer renewals.
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: - Passport validity of less than 6 months - No empty passport page - Missing return or onward ticket - Blacklisted If an airline denies boarding due to unclear passport requirements, please contact us immediately. We will do our best to assist you and clarify the situation with the airline.
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.