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Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
You can pay for our visa services in many international currencies. We currently accept the following: Accepted currencies: - AUD – Australian Dollar - BRL – Brazilian Real - CAD – Canadian Dollar - CHF – Swiss Franc - CNY – Chinese Yuan - CZK – Czech Koruna - DKK – Danish Krone - EUR – Euro - GBP – British Pound - HKD – Hong Kong Dollar - IDR – Indonesian Rupiah - INR – Indian Rupee - JPY – Japanese Yen - MXN – Mexican Peso - MYR – Malaysian Ringgit - NOK – Norwegian Krone - NZD – New Zealand Dollar - PHP – Philippine Peso - PLN – Polish Zloty - RON – Romanian Leu - SEK – Swedish Krona - SGD – Singapore Dollar - THB – Thai Baht - TRY – Turkish Lira - TWD – Taiwan Dollar - USD – US Dollar If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.
When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with a total value of up to USD 500 per person without paying import duties. Families travelling together can combine their allowance (e.g., USD 500 × number of family members). 2. Tobacco products You may bring one of the following duty-free: - 200 cigarettes, or - 25 cigars, or - 100 grams of sliced tobacco These limits cannot be combined (e.g., cigarettes + cigars). 3. Alcohol Each traveller may bring up to 1 liter of alcoholic beverages duty-free. 4. Important notes - If you exceed the duty-free allowances, you must declare the items and may have to pay import duties/taxes. - Customs rules may occasionally change — if your quantities are close to the limit, it’s safer to double-check the latest regulations.
A KITAP (Kartu Izin Tinggal Tetap) is Indonesia’s permanent stay permit for foreigners. It allows long-term residency and offers more stability than a temporary KITAS. It's only possible to get a KITAP once you hold a KITAS for multiple years.
A KITAS is a temporary stay permit, while a KITAP is a permanent residence permit. First, you need a KITAS - after holding a KITAS for multiple years, you are eligible to get a KITAP. KITAP holders usually benefit from longer validity periods and fewer renewals.
A KITAP is generally valid for 5 years and can be extended afterward as long as the requirements continue to be met.
No. Employment is generally not allowed with a Dependent KITAP.
Yes. Under certain conditions, a Dependent KITAP can be converted into another type of residence permit.
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: - Passport validity of less than 6 months - No empty passport page - Missing return or onward ticket - Blacklisted If an airline denies boarding due to unclear passport requirements, please contact us immediately. We will do our best to assist you and clarify the situation with the airline.
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.