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You can extend your visa in many regions of Indonesia. The responsible Immigration office depends on your accommodation address, not on your personal preference. So please choose the location where you are staying when you book your extension. We can help you at the following Immigration offices: Bali - Jimbaran (Ngurah Rai): South Bali, all of Badung, e.g. Kuta, Seminyak, Canggu, Uluwatu, Nusa Dua, Jimbaran - Denpasar: South Bali, e.g. Denpasar, Sanur, Ubud (Gianyar) - Tabanan: Southwest Bali, e.g. Tanah Lot, Kedungu, Bedugul - Klungkung: Southeast Bali, incl. Nusa Penida and Nusa Lembongan - Singaraja: North Bali, e.g. Lovina Lombok - Mataram Jakarta - Tanjung Priok - Depok Staying somewhere else? Message us and we'll check whether we can help. Additional costs may apply for other locations.
You can pay for our visa services in many international currencies. We currently accept the following: Accepted currencies: - AUD – Australian Dollar - BRL – Brazilian Real - CAD – Canadian Dollar - CHF – Swiss Franc - CNY – Chinese Yuan - CZK – Czech Koruna - DKK – Danish Krone - EUR – Euro - GBP – British Pound - HKD – Hong Kong Dollar - IDR – Indonesian Rupiah - INR – Indian Rupee - JPY – Japanese Yen - MXN – Mexican Peso - MYR – Malaysian Ringgit - NOK – Norwegian Krone - NZD – New Zealand Dollar - PHP – Philippine Peso - PLN – Polish Zloty - RON – Romanian Leu - SEK – Swedish Krona - SGD – Singapore Dollar - THB – Thai Baht - TRY – Turkish Lira - TWD – Taiwan Dollar - USD – US Dollar If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.
The required passport validity depends on your visa type and your situation. You can find the exact requirement in the “Requirements” section of each visa type. Standard Tourist Visas Your passport must be valid for at least 6 months on the date of your arrival in Indonesia. This 6-month validity is also required when applying for a visa extension. Long-term visas (1 year or more) For visas with a longer validity period, Immigration may require 18 months or more of passport validity. Replacement or Temporary Travel Documents If you enter Indonesia with a replacement travel document, you must have: - 12 months passport validity, and - a valid residence permit at the time of entry. Summary - 6 months → eVOA, C1, C6, ... & extensions - 12 months → entry with replacement/temporary travel document - 18+ months → long-term visas (1 year+) If your passport is close to expiring, it’s strongly recommended to renew it before applying.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday. 1. Check your visa - Is it extendable? - Do I need a sponsor? 2. Apply online - evisa.imigrasi.go.id → “Extend My Visa”. 3. Upload documents - Passport photo page, profile photo, flight ticket, address + postal code. - Important: the address determines which Immigration Office will handle your case. 4. Pay the fee - Online via credit card. 5. Wait - Status: “Waiting Verification” → later “Pending”. 6. Receive appointment - Immigration Office, date, time. 7. Prepare for the appointment - Bring your passport + appointment confirmation, dress appropriately. 8. At the appointment - Check in at reception. - Get your waiting ticket and wait to be called. - Complete biometrics (photo, fingerprints, questions). 9. After the appointment - Take your passport back. Processing takes a few days. 10. Done - The final decision (approved or rejected) will arrive by email within a few days after your personal visit.
Since June 2025, the online extension system has been discontinued entirely. This means the extension cannot “fail,” because there is no online extension anymore. For all visa extensions, Immigration now requires: - one (1) mandatory in-person visit to the local Immigration Office - for photo, fingerprints, and data verification All other steps of the extension are done online by us or through the official system.
Yes. For your visa application, the passport photo / profile photo must meet the following requirements: - The background must be white (or very light). - The photo should be clear and well-lit. - Please wear a shirt or top (no bare shoulders). - Do not stand too far away or too close to the camera. - Your face must be fully visible and looking straight at the camera. You can also take the photo as a selfie with your smartphone: Just stand in front of a light-colored background and look straight into the camera.
Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately. But if your passport is temporarily at Immigration for any reason, you can still move freely within Bali without any issues. For safety, we recommend carrying: - a printed copy of your passport, or - a digital scan/photo of your passport on your smartphone This is usually sufficient for identification if needed.
Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately. But if your passport is temporarily at Immigration for any reason (e.g., a special process or administrative request), you can still fly domestically within Indonesia. To fly without your physical passport, you will need: - a scan/photo of your passport, and - an official letter from Immigration confirming that your passport is currently with them We can request and provide this letter for you. Please contact the responsible colleague so we can assist you.