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No problem. You can send the missing documents later via WhatsApp or email. Please note that we can only start processing your visa once we have received: 1. All required documents, and 2. Your payment Until everything is complete, the application cannot be submitted to Immigration. Sending your documents as soon as possible helps avoid delays.
All Indonesian e-visas can be issued no earlier than 90 days before your planned entry date. Once your visa is issued, you have 90 days to enter Indonesia. If you do not enter within these 90 days, the visa automatically expires and becomes invalid. After you enter Indonesia, the initial visa validity period (e.g., 30 days, 60 days, etc.) starts from the day of arrival.
There is no fully online visa extension anymore. However, the process is still partly digital and you do not need to visit our office or hand over your physical passport. How the extension works now: 1. Purchase the extension on our website. 2. Send us scans/photos of your documents and personal details (passport biodata page, current visa, address, etc.) 3. We submit your data to the Immigration system to start your visa extension. 4. Immigration will schedule a mandatory in-person appointment for you at the Immigration Office. At this appointment, you will complete: - Photo (biometrics) - Fingerprints - Short verification 5. After the appointment, you take your passport back immediately. Your passport does not stay at Immigration. The remaining processing is done online, and your approved extension will be issued digitally.
If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with questions, uncertainties, or technical issues in the online system, and we speak Bahasa Indonesia and know how to handle common problems with immigration. With us, there is no risk of missing steps or making mistakes that could delay or reject your application. These are the steps for the extension: 1. Submit Documents to us - Purchase the relevant service. - Submit the application form with: - Your data like: passport biodata page, current visa, return/reservation ticket - Personal information 2. Make Payment - Make the payment via the payment options offered. 3. Wait for Appointment Schedule - Normally, the personal visit is about 2-3 working days after we start your online extension. - We will arrange your visit (1 visit is required) to the Immigration office for: - Biometrics (photo and occasionally fingerprints) - Brief interview - Data verification - We can also help you get your preferred appointment date (if possible). 4. Important Information - We will give you all the required details for your personal visit to the Immigration office. - You have to bring your passport to the immigration office. - You take your passport back with you once the appointment is completed. 5. Visa Processed - You’ll receive your extended stay permit (ITK) through us once the visa extension is ready. Please note that the earliest time to start the visa extension online is 14 days before your current visa expires.