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In most cases, the appointment can be completed in around 30 minutes, including biometrics (photo, fingerprints) and data verification. We always try to schedule your visit at a time with minimal waiting time. However, waiting times at Immigration depend on the daily workload, national holidays, system delays, or internal queues. In some cases, the visit can take longer than expected, so we recommend planning extra buffer time.
Your passport must be valid for at least 6 months at the time of the extension. If your passport has less than 6 months remaining, Immigration will not process your extension. For some visa types (especially longer-term visas), a longer validity period may be required. Please check the “Requirements” section of the specific visa you are applying for. Tip: If your passport is close to expiring, renew it before starting your trip to avoid delays or rejection.
Yes. For the visa extension, your passport does not stay at Immigration. The extension is processed online, and you only need to bring your passport to the appointment for photo and fingerprints. Once the appointment is finished, you take your passport back with you immediately. You will not be asked to leave your passport at Immigration.
No, pick-up is not included. You need to organize your own transport (scooter, car, taxi, ride-hailing service) to the immigration office for your photo and fingerprints appointment. We will inform you about the exact date and time of your appointment as soon as it is scheduled by immigration. Please make sure you can be available on that day and plan enough time for the visit.
You can submit your documents immediately after payment confirmation. How it works: 1. Place your order on our website and ensure payment confirmation. 2. Right after checkout, you’ll automatically receive a digital application form. 3. In this form, you can upload your required documents, passport scan, and personal details. Didn’t see the form? You’ll also receive the link to the form via email immediately after payment confirmation. → Please check your inbox and spam folder. You can access and fill out the visa application form as soon as you receive the email with the link. If you encounter any issues, remember to check all email folders or contact support for further assistance. By following these steps, you can ensure a smooth process for accessing and submitting your visa application form. Ensure that your payment has been confirmed to avoid delays in receiving the email. If you still cannot locate the email, please contact support for assistance in resending the link.
Which visas can be extended? All Single-Entry C-visas (C1, C2, C3, C4, C6, C9, C22) and Multiple-Entry D-visas (D1, D2) can be extended two (2) times, each time for 60 additional days. This allows a maximum stay of up to 180 days. When should I start the extension? The extension can start as early as 14 days before your visa expires. You may apply earlier on our website, but immigration will only process the extension around 14 days before the expiration date. How to extend your visa 1. Purchase the visa extension on our website. 2. Submit your documents through our online form. (Passport ID page, photo, onward ticket, etc. depending on the visa type.) 3. We check your documents and contact you if anything is missing. 4. We submit your extension to the Indonesian Immigration system. 5. We inform you about your appointment date and time at the Immigration Office – you can share your preferences and we’ll try to accommodate them. 6. You go to Immigration in person, have your photo and fingerprints taken and answer a few short questions if needed. 7. We finalize your extension and send your extended stay permit (ITK) to you by email. Do I need to appear in person? Yes. If you extend your visa via our agency, one personal visit to the local Immigration Office in Indonesia is required for: - photo - fingerprints - short verification You have to take your passport to the immigration appointment. After the appointment, you take your passport back with you.
We offer several convenient payment methods, including: - Credit card - Debit card - Apple Pay - Google Pay - Bank transfer - Crypto payments Please note: Some payment providers may charge additional transaction fees. The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form. If you have any issues with your payment, please contact our support team so we can help.
If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps: 1. Appointment Info - The email will tell you: - Immigration office location - Date & time of your appointment for biometrics (and maybe a short interview) 2. Prepare for Appointment - Dress appropriately (it’s a government office) - Screenshot/print your appointment notice - Bring your passport with you 3. Go to the Immigration Office - Show the appointment at the reception counter - Get your numbered waiting ticket 4. Wait & Proceed When Called - When your number is called: - Go to the assigned desk - Show your waiting ticket + extension application on your phone - Show you passport - Have your biometrics taken and may answer a few polite questions 5. Leave and Wait for Results - You will take your passport back home with you - Once done, leave the office and wait for your application to be processed within a few days You will receive the update via email.
If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country. You should plan an additional 20–30 minutes at the airport for the overstay procedure. Important notes - Short overstays (a few days) are usually handled quickly and result only in the standard fine. - Very long overstays may lead to additional questioning, delays, further administrative actions or deportation. - Paying the fine does not ban you from returning, as long as there are no other violations. The best option is always to extend your visabefore it expires or leave within your visa validity to avoid unnecessary fees and delays.
Yes. You should follow a proper dress code when visiting Immigration for your extension appointment. We strongly recommend wearing: - closed shoes - long trousers - a top that covers your shoulders There have been cases where people were denied entry at Immigration because they were not dressed appropriately. Dressing properly helps ensure a smooth appointment.