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No, pick-up is not included. You need to organize your own transport (scooter, car, taxi, ride-hailing service) to the immigration office for your photo and fingerprints appointment. We will inform you about the exact date and time of your appointment as soon as it is scheduled by immigration. Please make sure you can be available on that day and plan enough time for the visit.
You can submit your documents immediately after payment confirmation. How it works: 1. Place your order on our website and ensure payment confirmation. 2. Right after checkout, you’ll automatically receive a digital application form. 3. In this form, you can upload your required documents, passport scan, and personal details. Didn’t see the form? You’ll also receive the link to the form via email immediately after payment confirmation. → Please check your inbox and spam folder. You can access and fill out the visa application form as soon as you receive the email with the link. If you encounter any issues, remember to check all email folders or contact support for further assistance. By following these steps, you can ensure a smooth process for accessing and submitting your visa application form. Ensure that your payment has been confirmed to avoid delays in receiving the email. If you still cannot locate the email, please contact support for assistance in resending the link.
We offer several convenient payment methods, including: - Credit card - Debit card - Apple Pay - Google Pay - Bank transfer - Crypto payments Please note: Some payment providers may charge additional transaction fees. The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form. If you have any issues with your payment, please contact our support team so we can help.
If you apply on your own, you have to complete the first steps online. You will then receive an email with further information. These are the most important information for the next steps: 1. Appointment Info - The email will tell you: - Immigration office location - Date & time of your appointment for biometrics (and maybe a short interview) 2. Prepare for Appointment - Dress appropriately (it’s a government office) - Screenshot/print your appointment notice - Bring your passport with you 3. Go to the Immigration Office - Show the appointment at the reception counter - Get your numbered waiting ticket 4. Wait & Proceed When Called - When your number is called: - Go to the assigned desk - Show your waiting ticket + extension application on your phone - Show you passport - Have your biometrics taken and may answer a few polite questions 5. Leave and Wait for Results - You will take your passport back home with you - Once done, leave the office and wait for your application to be processed within a few days You will receive the update via email.
If you overstay your visa in Indonesia, you must pay an overstay fine of 1,000,000 IDR per day per person (around 65 USD). The payment must be made in cash at the airport or Immigration office when you leave the country. You should plan an additional 20–30 minutes at the airport for the overstay procedure. Important notes - Short overstays (a few days) are usually handled quickly and result only in the standard fine. - Very long overstays may lead to additional questioning, delays, further administrative actions or deportation. - Paying the fine does not ban you from returning, as long as there are no other violations. The best option is always to extend your visabefore it expires or leave within your visa validity to avoid unnecessary fees and delays.
Yes. You should follow a proper dress code when visiting Immigration for your extension appointment. We strongly recommend wearing: - closed shoes - long trousers - a top that covers your shoulders There have been cases where people were denied entry at Immigration because they were not dressed appropriately. Dressing properly helps ensure a smooth appointment.
No problem. You can send the missing documents later via WhatsApp or email. Please note that we can only start processing your visa once we have received: 1. All required documents, and 2. Your payment Until everything is complete, the application cannot be submitted to Immigration. Sending your documents as soon as possible helps avoid delays.
There is no fully online visa extension anymore. However, the process is still partly digital and you do not need to visit our office or hand over your physical passport. How the extension works now: 1. Purchase the extension on our website. 2. Send us scans/photos of your documents and personal details (passport biodata page, current visa, address, etc.) 3. We submit your data to the Immigration system to start your visa extension. 4. Immigration will schedule a mandatory in-person appointment for you at the Immigration Office. At this appointment, you will complete: - Photo (biometrics) - Fingerprints - Short verification 5. After the appointment, you take your passport back immediately. Your passport does not stay at Immigration. The remaining processing is done online, and your approved extension will be issued digitally.
If you apply for your visa extension with us, this is the process. We help you to schedule the appointment for you at the right office, help with questions, uncertainties, or technical issues in the online system, and we speak Bahasa Indonesia and know how to handle common problems with immigration. With us, there is no risk of missing steps or making mistakes that could delay or reject your application. These are the steps for the extension: 1. Submit Documents to us - Purchase the relevant service. - Submit the application form with: - Your data like: passport biodata page, current visa, return/reservation ticket - Personal information 2. Make Payment - Make the payment via the payment options offered. 3. Wait for Appointment Schedule - Normally, the personal visit is about 2-3 working days after we start your online extension. - We will arrange your visit (1 visit is required) to the Immigration office for: - Biometrics (photo and occasionally fingerprints) - Brief interview - Data verification - We can also help you get your preferred appointment date (if possible). 4. Important Information - We will give you all the required details for your personal visit to the Immigration office. - You have to bring your passport to the immigration office. - You take your passport back with you once the appointment is completed. 5. Visa Processed - You’ll receive your extended stay permit (ITK) through us once the visa extension is ready. Please note that the earliest time to start the visa extension online is 14 days before your current visa expires.