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Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
To extend the e-Visa on Arrival (eVOA) or the Visa on Arrival (VoA) issued at the airport, you must complete one mandatory visit to an Immigration office in Indonesia. Here’s how the extension works with us: 1. Book your extension Purchase the extension service and send us your required documents and personal details in our application form afterwards. 2. We review and submit your data We check everything for accuracy and then submit your documents to the Immigration system to start your online extension. 3. Appointment scheduling We coordinate your appointment with Immigration and arrange a date that fits your travel plans (if possible). 4. Your required visit to Immigration You must attend the appointment in person and bring your passport. At the office, you will complete: - Photo (biometrics) - Fingerprints (if requested) - Short interview / data verification (sometimes) After the appointment, you take your passport back immediately. 5. We finalize your extension Once your biometrics are completed, we take care of the remaining online process and deliver your extended stay permit (ITK) as soon as it is approved. Important: - The eVOA/VoA can be extended once, allowing a total stay of 60 days (30 days + 30 days extension). - The earliest you can start the extension is 14 days before your current visa expires. - The extension process takes about 5-10 working days.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday. 1. Check your visa - Is it extendable? - Do I need a sponsor? 2. Apply online - evisa.imigrasi.go.id → “Extend My Visa”. 3. Upload documents - Passport photo page, profile photo, flight ticket, address + postal code. - Important: the address determines which Immigration Office will handle your case. 4. Pay the fee - Online via credit card. 5. Wait - Status: “Waiting Verification” → later “Pending”. 6. Receive appointment - Immigration Office, date, time. 7. Prepare for the appointment - Bring your passport + appointment confirmation, dress appropriately. 8. At the appointment - Check in at reception. - Get your waiting ticket and wait to be called. - Complete biometrics (photo, fingerprints, questions). 9. After the appointment - Take your passport back. Processing takes a few days. 10. Done - The final decision (approved or rejected) will arrive by email within a few days after your personal visit.
If you have a 30-day Visa on Arrival (VoA) or e-Visa on Arrival (e-VoA), you can request a 30-day extension through our website. To submit your extension, you need to upload the following documents via our online form: - Scan/copy of your passport ID page - Copy of your outbound flight ticket from Indonesia Once approved, the extension grants you an additional 30 days in Indonesia. ⚠️ Important: The Visa on Arrival can be extended only once. If your VoA/e-VoA has already been extended, a second extension is not possible. In this case, you must leave Indonesia before your current visa expires.
Yes. For your visa application, the passport photo / profile photo must meet the following requirements: - The background must be white (or very light). - The photo should be clear and well-lit. - Please wear a shirt or top (no bare shoulders). - Do not stand too far away or too close to the camera. - Your face must be fully visible and looking straight at the camera. You can also take the photo as a selfie with your smartphone: Just stand in front of a light-colored background and look straight into the camera.
Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately. But if your passport is temporarily at Immigration for any reason, you can still move freely within Bali without any issues. For safety, we recommend carrying: - a printed copy of your passport, or - a digital scan/photo of your passport on your smartphone This is usually sufficient for identification if needed.
Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately. But if your passport is temporarily at Immigration for any reason (e.g., a special process or administrative request), you can still fly domestically within Indonesia. To fly without your physical passport, you will need: - a scan/photo of your passport, and - an official letter from Immigration confirming that your passport is currently with them We can request and provide this letter for you. Please contact the responsible colleague so we can assist you.
No. A fully online visa extension is no longer possible in Indonesia. Even though parts of the process are handled digitally, every visa extension requires at least one personal visit to the Immigration Office. During this appointment, Immigration will: - take your photo (biometrics) - take fingerprints - verify your personal data - may ask a few questions The rest of the extension process can be managed online through us.
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.