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Once your visa is approved, you have 90 days to enter Indonesia. This means you should not apply earlier than 90 days before your arrival date. Example: If you plan to visit Bali in mid-April, you should not apply before mid- or late January. Please also consider the processing time for your visa type so we can issue your visa on time. If you are unsure about the best moment to apply, feel free to contact us. Depending on availability, we can also process some visa types faster.
If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: - Passport validity of less than 6 months - No empty passport page - Missing return or onward ticket - Blacklisted If an airline denies boarding due to unclear passport requirements, please contact us immediately. We will do our best to assist you and clarify the situation with the airline.
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday. 1. Check your visa - Is it extendable? - Do I need a sponsor? 2. Apply online - evisa.imigrasi.go.id → “Extend My Visa”. 3. Upload documents - Passport photo page, profile photo, flight ticket, address + postal code. - Important: the address determines which Immigration Office will handle your case. 4. Pay the fee - Online via credit card. 5. Wait - Status: “Waiting Verification” → later “Pending”. 6. Receive appointment - Immigration Office, date, time. 7. Prepare for the appointment - Bring your passport + appointment confirmation, dress appropriately. 8. At the appointment - Check in at reception. - Get your waiting ticket and wait to be called. - Complete biometrics (photo, fingerprints, questions). 9. After the appointment - Take your passport back. Processing takes a few days. 10. Done - The final decision (approved or rejected) will arrive by email within a few days after your personal visit.
Since June 2025, the online extension system has been discontinued entirely. This means the extension cannot “fail,” because there is no online extension anymore. For all visa extensions, Immigration now requires: - one (1) mandatory in-person visit to the local Immigration Office - for photo, fingerprints, and data verification All other steps of the extension are done online by us or through the official system.
Here is the complete process for submitting a new visa application with us: 1. Place your order You can add multiple visas to your cart and check out together if you are applying for several people. 2. Pay the visa fee Make the payment using the available payment methods. 3. Complete the online application form Upload all required data and documents, such as: - Passport biodata page - Profile photo - Flight ticket (if needed) - Personal details - Specific visa-related documents 4. We prepare all required supporting documents If your visa type requires it, we will provide: - Guarantor/sponsor letter - Bank statements - Any additional documents needed for approval 5. We check and submit your application We verify all information, ensure everything complies with Immigration requirements, and then submit your visa application to Indonesian Immigration. 6. Receive your visa by email Once your visa is approved, you will receive it directly by email. You can enter Indonesia with the digital visa (no physical label required).
No, the B211A visa no longer exists in its previous form. Indonesian Immigration has restructured the visa system and divided the former B211A category into several specific visa types, each dedicated to one clear purpose. Instead of one visa covering multiple visit reasons, there are now separate visa categories, such as: - C1 – Tourism - C2 – Business - C6 – Volunteering / social activities - ... If you previously applied for the B211A visa, you now need to choose the visa that matches your exact visit purpose. This change helps Immigration clearly identify the reason for your stay and simplifies the processing. If you're unsure which visa you need, feel free to contact us — we’ll help you choose the correct one.
All extensions are processed at the regular extension speed. If you require an express extension, please contact us directly. Express processing may be available depending on your visa type, immigration capacity, and your appointment schedule.