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If entry is denied for reasons unrelated to your visa, we usually cannot offer a refund. Common issues include: - Passport validity of less than 6 months - No empty passport page - Missing return or onward ticket - Blacklisted If an airline denies boarding due to unclear passport requirements, please contact us immediately. We will do our best to assist you and clarify the situation with the airline.
If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
This is the extension process for your visa. If you want to save effort and get help from professionals, we’re happy to assist you with your visa extension – it makes everything much easier and reduces your workload during your holiday. 1. Check your visa - Is it extendable? - Do I need a sponsor? 2. Apply online - evisa.imigrasi.go.id → “Extend My Visa”. 3. Upload documents - Passport photo page, profile photo, flight ticket, address + postal code. - Important: the address determines which Immigration Office will handle your case. 4. Pay the fee - Online via credit card. 5. Wait - Status: “Waiting Verification” → later “Pending”. 6. Receive appointment - Immigration Office, date, time. 7. Prepare for the appointment - Bring your passport + appointment confirmation, dress appropriately. 8. At the appointment - Check in at reception. - Get your waiting ticket and wait to be called. - Complete biometrics (photo, fingerprints, questions). 9. After the appointment - Take your passport back. Processing takes a few days. 10. Done - The final decision (approved or rejected) will arrive by email within a few days after your personal visit.
To apply for the D12 Pre-Investment Visa (Multiple-Entry), you must submit the following documents: 1. Color copy of your passport ID page - A clear color scan of the passport ID page is required. - The passport must be valid for at least: - 18 months for the 1-year D12 visa - 30 months for the 2-year D12 visa - A proper scan is recommended. If you use a photo, ensure it is sharp, glare-free, and all corners and details are visible. 2. Passport Photo / Profile Photo - Face the camera directly. - Wear formal or neat clothing. - Background must be white or light-colored. - A selfie is accepted if the resolution is high and your face is centered and fully visible. 3. Personal Bank Statement (last 3 months) – minimum balance USD 5,000 - The bank statement must clearly show: - Your full name - Transaction history for the last 3 months - A minimum balance of USD 5,000 (or equivalent in another currency) - PDF or scanned statements from online banking are accepted if all details are visible. Document Quality Reminder Make sure all documents meet the requirements. If any file is unclear or incomplete, we will contact you to upload a corrected version. Your visa will only be processed once all documents are complete and compliant.
Here is the complete process for submitting a new visa application with us: 1. Place your order You can add multiple visas to your cart and check out together if you are applying for several people. 2. Pay the visa fee Make the payment using the available payment methods. 3. Complete the online application form Upload all required data and documents, such as: - Passport biodata page - Profile photo - Flight ticket (if needed) - Personal details - Specific visa-related documents 4. We prepare all required supporting documents If your visa type requires it, we will provide: - Guarantor/sponsor letter - Bank statements - Any additional documents needed for approval 5. We check and submit your application We verify all information, ensure everything complies with Immigration requirements, and then submit your visa application to Indonesian Immigration. 6. Receive your visa by email Once your visa is approved, you will receive it directly by email. You can enter Indonesia with the digital visa (no physical label required).
According to Indonesian immigration regulations, passport holders from almost all countries are eligible for a Single-Entry Visa — with a few exceptions. ❌ Countries NOT eligible for a Single-Entry Visa Passport holders from the following countries are not eligible: - Kosovo - Bangladesh - Yemen ❌ We cannot process “Calling Visas” Indonesia requires a special “Calling Visa” process for certain nationalities, which we are not able to handle. We cannot process visas for passport holders of: - Afghanistan - Israel - Liberia - Nigeria - North Korea - Somalia You can check your eligibility with our Visa Finder.
Yes. For your visa application, the passport photo / profile photo must meet the following requirements: - The background must be white (or very light). - The photo should be clear and well-lit. - Please wear a shirt or top (no bare shoulders). - Do not stand too far away or too close to the camera. - Your face must be fully visible and looking straight at the camera. You can also take the photo as a selfie with your smartphone: Just stand in front of a light-colored background and look straight into the camera.
Normally, you do not need to leave your passport at the Immigration Office. You bring it to your appointment and take it back immediately. But if your passport is temporarily at Immigration for any reason, you can still move freely within Bali without any issues. For safety, we recommend carrying: - a printed copy of your passport, or - a digital scan/photo of your passport on your smartphone This is usually sufficient for identification if needed.