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If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
You can stay in Indonesia for up to 30 days with the visa exemption. This entry option cannot be extended, meaning you must leave Indonesia within 30 days. It can be used for: - tourism - business meetings - site visits - medical purposes This visa is only eligible for a few countries. If you have another nationality or wish to stay longer, you will need to enter with a different visa type (e.g., e-VOA or C1 visa). Please note: While the visa exemption itself is free, if you apply for this visa with our assistance, a small service fee will be charged for processing and support.
Yes. For your visa application, the passport photo / profile photo must meet the following requirements: - The background must be white (or very light). - The photo should be clear and well-lit. - Please wear a shirt or top (no bare shoulders). - Do not stand too far away or too close to the camera. - Your face must be fully visible and looking straight at the camera. You can also take the photo as a selfie with your smartphone: Just stand in front of a light-colored background and look straight into the camera.
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
If your visa has already expired, you must expect to pay an overstay fine of 1,000,000 IDR per person per day. The fine must be paid in cash at the airport or at the Immigration Office when you leave Indonesia. It's important to plan a bit of extra time for the payment process. Longer overstays can lead to more serious consequences, such as: - Complications with future visa applications - Deportation - Entry bans What should you do now? ✔ 1. If your visa type can still be extended Start the extension process immediately. Whether an extension is still possible depends on your visa type and how long you have overstayed. ✔ 2. If an extension is not possible Leave Indonesia as soon as possible to minimize the overstay fine and avoid further consequences. Important: The longer you remain in Indonesia without a valid visa, the higher the risk of: - increased fines - administrative issues - immigration investigations If you are unsure whether your visa can still be extended, contact us, and we will assess your options.
You will receive your visa as a PDF file with a QR code, sent to your email. If preferred, we can also send it to you via WhatsApp. Your visa is electronically linked to your passport, and it will be automatically recognized when your passport is scanned at Immigration. A printed copy is usually not required, but we recommend keeping one as a backup.
Rejections are very rare. In our experience, we have not had a single case where a visa application was rejected, as long as all requirements were met and the applicant provided accurate information. When can a visa be rejected? A rejection usually only occurs in exceptional cases, such as: - The applicant is listed on the Indonesian immigration blacklist - Previous violations of Indonesian immigration or criminal law - An outstanding international arrest warrant - Providing false information or forged documents For standard applicants who meet the official visa requirements, the visa is normally approved without issues.
Yes, you need both — they serve completely different purposes. Your visa (like the Visa on Arrival or C1) is your legal permission to enter and stay in Indonesia. The All Indonesia Arrival Card is a separate, digital form covering customs and health declarations that every traveler must complete, regardless of visa type, within 72 hours before arrival. Having a valid visa doesn't exempt you from the Arrival Card, and filling out the Arrival Card doesn't replace the need for a visa.