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If your visa application is rejected due to a mistake on our side, we will either re-submit the application at our own expense or provide a refund if you prefer. If the rejection occurs because you are blacklisted due to previous violations of Indonesian laws, we are unfortunately unable to provide a refund. So far, we have not experienced any blacklist cases, and applications are typically approved as long as all requirements are met.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
No. The Retirement KITAS and Retirement KITAP are multiple-entry permits, meaning you can enter and leave Indonesia as often as you want during the validity period. Your KITAS/KITAP will not expire automatically just because you travel abroad. It only expires on its official end date, unless cancelled intentionally (e.g., through an EPO).
The Retirement KITAS is valid for 1 year. It can be extended annually for up to five (5) consecutive years. After five years of continuous extensions, you may be eligible to switch to a Retirement KITAP (permanent stay permit), depending on immigration policies at the time.
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
You do not need to leave your passport at Immigration. You only bring it for your biometrics appointment and you take it back with you immediately afterward. As long as your visa extension was submitted before your current visa expired, you will not incur any overstay fees. Immigration counts the submission date, not the approval date. So even if your extension is still being processed when your original visa expires, you are legally covered.
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport. Your passport must be valid for at least 6 months on the day of entry or on the day of visa extension. Different rules may apply to other travel documents. Without sufficient passport validity, entry will be denied. 2. Visa A visa is required to enter Indonesia. Always make sure to get the correct visa for your purposes of visit! For short trips, you can buy the Visa on Arrival directly at the airport. However, we recommend applying for the e-Visa on Arrival (eVOA) in advance to save time and avoid long queues. If you stay more than 30 days, there are even better visa options like the C1 visa. For specific visit purposes, it's best to check our visa finder or contact us. 3. Outbound (onward) ticket When checking in for your flight to Indonesia, you may be asked to show proof of a return or onward ticket. If you cannot present one, you may be denied boarding or entry. 4. All Indonesia Arrival Card Since September 1, 2025, Indonesia has introduced the All Indonesia Arrival Card — a digital form that replaces previous customs and health declarations. You can add the Arrival Card through us, or you can complete it yourself, no earlier than 72 hours before arrival. 5. Love Bali Tourist Tax (Bali only) Visitors to Bali must pay the Love Bali Tourism Tax of 150,000 IDR (approx. 10 USD / 9 EUR). Payment options: - Pay online in advance (credit cards sometimes fail), or - Pay directly at the airport upon arrival You can also find the entry requirements here: Entry Requirements Indonesia
Indonesia distinguishes between prohibited items (not allowed at all) and restricted items (allowed only under specific conditions, limits, or with a declaration). 🚫 Prohibited items (not allowed under any circumstances) You may not bring the following items into Indonesia: - Narcotics and illegal drugs - Firearms and air guns - Sharp weapons (unless declared for specific purposes) - Ammunition - Explosives or explosive materials - Pornographic materials Bringing prohibited items can lead to confiscation, fines, detention, or criminal charges. ⚠️ Restricted items (allowed with declaration, limits, or permits) These items may be brought into Indonesia, but only under certain rules: 1. Animals, fish, plants & biological products Require permits from Indonesian authorities (e.g., quarantine, health certificates). 2. Cash amounts over IDR 100,000,000 Must be declared to Customs. 3. Exciseable goods (alcohol & tobacco) Allowed only within duty-free limits. Above limits → declaration + import duty. 4. Personal goods beyond exemption limits Items exceeding the duty-free allowance must be declared and taxed. 5. Commercial goods Require customs clearance and often import permits. 6. Re-imported or temporarily imported goods May require a declaration, proof of ownership, or temporary import documentation. If you are unsure whether your item is restricted, it is always safer to declare it.
Depending on the category, spouses of Indonesian citizens, investors, workers, retirees, and dependent family members may qualify for a KITAP. Most important is that you have been a KITAS holder for several years before.