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Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
Yes. Every person traveling to Indonesia needs a visa — without exception. This includes children, infants, and senior citizens. If you are unsure which visa is right for you or your family, you can use the Visa Finder on our homepage. It shows you the correct visa type within just a few seconds.
You can extend your visa in many regions of Indonesia. The responsible Immigration office depends on your accommodation address, not on your personal preference. So please choose the location where you are staying when you book your extension. We can help you at the following Immigration offices: Bali - Jimbaran (Ngurah Rai): South Bali, all of Badung, e.g. Kuta, Seminyak, Canggu, Uluwatu, Nusa Dua, Jimbaran - Denpasar: South Bali, e.g. Denpasar, Sanur, Ubud (Gianyar) - Tabanan: Southwest Bali, e.g. Tanah Lot, Kedungu, Bedugul - Klungkung: Southeast Bali, incl. Nusa Penida and Nusa Lembongan - Singaraja: North Bali, e.g. Lovina Lombok - Mataram Jakarta - Tanjung Priok - Depok Staying somewhere else? Message us and we'll check whether we can help. Additional costs may apply for other locations.
In general, yes, you can extend your visa in many regions of Indonesia. The Immigration Office responsible for your extension depends on the address you provide in Indonesia. We currently offer support for visa extensions in the following locations: Bali - Jimbaran & Denpasar (South Bali) - Tabanan (Southwest Bali) - Singaraja (North Bali) - Tabanan (Northeast of Canggu) - Klungkung (Southeast Bali) Jakarta - Tanjung Priok - Depok Lombok - Mataram If you are staying in a different location, just send us a message and we will check whether we can assist you. There might be extra costs for different locations.
Yes, but you should prepare documentation, especially for anything beyond basic over-the-counter medicine. Bring your medication in its original packaging along with a doctor's letter (stating your name, diagnosis, medication names, dosage, and treatment duration, ideally on official letterhead). Regular prescriptions are generally fine for up to a 90-day supply; psychotropic medications (including some ADHD, anti-anxiety and antidepressant medication) are limited to a 60-day supply and may need extra documentation; narcotics and certain strong painkillers are heavily restricted or prohibited without special pre-approval. Declare your medication on the Arrival Card / at customs rather than risk being found with undeclared medicine — Indonesia enforces its drug laws strictly. If you take a controlled or less common medication, we recommend checking with the Indonesian embassy in your country before you travel. (This is general information, not medical or legal advice.)
If you stay within the international transit area and don't pass through Indonesian immigration, you generally don't need to complete the Arrival Card. But if your transit requires you to clear immigration — for example, a terminal change at Jakarta's Soekarno-Hatta Airport, an overnight layover, or a stop where you must collect and re-check your luggage — you're considered to be entering the country and must complete the Arrival Card, just like any other arriving traveler. If you're unsure whether your specific connection requires clearing immigration, check with your airline.
You can pay for our visa services in many international currencies. We currently accept the following: Accepted currencies: - AUD – Australian Dollar - BRL – Brazilian Real - CAD – Canadian Dollar - CHF – Swiss Franc - CNY – Chinese Yuan - CZK – Czech Koruna - DKK – Danish Krone - EUR – Euro - GBP – British Pound - HKD – Hong Kong Dollar - IDR – Indonesian Rupiah - INR – Indian Rupee - JPY – Japanese Yen - MXN – Mexican Peso - MYR – Malaysian Ringgit - NOK – Norwegian Krone - NZD – New Zealand Dollar - PHP – Philippine Peso - PLN – Polish Zloty - RON – Romanian Leu - SEK – Swedish Krona - SGD – Singapore Dollar - THB – Thai Baht - TRY – Turkish Lira - TWD – Taiwan Dollar - USD – US Dollar If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.
The required passport validity depends on your visa type and your situation. You can find the exact requirement in the “Requirements” section of each visa type. Standard Tourist Visas Your passport must be valid for at least 6 months on the date of your arrival in Indonesia. This 6-month validity is also required when applying for a visa extension. Long-term visas (1 year or more) For visas with a longer validity period, Immigration may require 18 months or more of passport validity. Replacement or Temporary Travel Documents If you enter Indonesia with a replacement travel document, you must have: - 12 months passport validity, and - a valid residence permit at the time of entry. Summary - 6 months → eVOA, C1, C6, ... & extensions - 12 months → entry with replacement/temporary travel document - 18+ months → long-term visas (1 year+) If your passport is close to expiring, it’s strongly recommended to renew it before applying.
When entering Indonesia, travellers are allowed to bring certain goods duty-free, up to the limits set by Indonesian Customs. 1. Personal goods You may bring personal items with a total value of up to USD 500 per person without paying import duties. Families travelling together can combine their allowance (e.g., USD 500 × number of family members). 2. Tobacco products You may bring one of the following duty-free: - 200 cigarettes, or - 25 cigars, or - 100 grams of sliced tobacco These limits cannot be combined (e.g., cigarettes + cigars). 3. Alcohol Each traveller may bring up to 1 liter of alcoholic beverages duty-free. 4. Important notes - If you exceed the duty-free allowances, you must declare the items and may have to pay import duties/taxes. - Customs rules may occasionally change — if your quantities are close to the limit, it’s safer to double-check the latest regulations.
Yes, you can change your information as long as the QR code has not been scanned at Immigration. If you completed the Arrival Card yourself Simply fill out the entire form again. The newest version will replace the old one. If you booked the Arrival Card through us You can inform us of any changes up to 4 days before your arrival, and we will update it for you. It is essential that you present an Arrival Card with the correct information when entering Indonesia.