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You can pay for our visa services in many international currencies. We currently accept the following: Accepted currencies: - AUD – Australian Dollar - BRL – Brazilian Real - CAD – Canadian Dollar - CHF – Swiss Franc - CNY – Chinese Yuan - CZK – Czech Koruna - DKK – Danish Krone - EUR – Euro - GBP – British Pound - HKD – Hong Kong Dollar - IDR – Indonesian Rupiah - INR – Indian Rupee - JPY – Japanese Yen - MXN – Mexican Peso - MYR – Malaysian Ringgit - NOK – Norwegian Krone - NZD – New Zealand Dollar - PHP – Philippine Peso - PLN – Polish Zloty - RON – Romanian Leu - SEK – Swedish Krona - SGD – Singapore Dollar - THB – Thai Baht - TRY – Turkish Lira - TWD – Taiwan Dollar - USD – US Dollar If your currency is not listed here, please contact us — we will check if it can be added or provide an alternative payment method.
Visa Refund You will receive a full refund if you cancel your order before we upload your data to the immigration system. However, once your application has been uploaded to immigration, a refund is no longer possible. Immigration does not refund visa fees once an application has been processed or issued, and therefore, we are unable to refund in this case. Extension If you already purchased extensions and they remain unused (because you leave Indonesia earlier), we can refund the extension fee as long as you notify us early enough (before the extension process has started). If we already started the extension process, no refund is possible anymore.
Payment is required before we can give you access to the application form and before we can submit your visa application to Immigration. This is because the visa fee must be paid at the moment of submission. Payment options You can pay directly at checkout using: - Debit card - Credit card - Apple Pay / Google Pay - Crypto payments - Bank transfer Bank transfers Bank transfers may take a few days to appear in our account. To speed up the process, you can send us a payment receipt or screenshot, and we will begin processing your application immediately.
A Multiple Exit and Re-entry Permit (MREP) is required for foreign residents in Indonesia who hold a stay permit (e.g., KITAS or KITAP). It gives you official written permission to leave and re-enter Indonesia legally while your stay permit remains valid. You need a MERP if: - you plan to travel internationally and return to Indonesia, or - you have already left Indonesia without an EPO, and need to re-enter legally Without a MREP, your stay permit becomes invalid once you leave the country, and you may face issues re-entering Indonesia.
If you have already left Indonesia without applying for an EPO, you must apply for a Multiple Exit and Re-entry Permit (MERP) — even if you do not plan to return to Indonesia. In this situation, the MERP replaces the EPO and is required to properly close your previous KITAS in the immigration system.
Yes. If you don’t have all the required documents ready when you apply, that’s no problem. You can simply send the missing documents later via WhatsApp or email. After placing your order, you will receive our contact details by email (please also check your spam folder). Please note: We can only process and submit your visa application once we have received all the required documents and your payment. Submitting everything as early as possible helps prevent delays.
Here are the current entry requirements for entering Indonesia (including Bali): 1. Passport (very important) To enter Indonesia, you need a passport. Your passport must be valid for at least 6 months on the day of entry or on the day of visa extension. Different rules may apply to other travel documents. Without sufficient passport validity, entry will be denied. 2. Visa A visa is required to enter Indonesia. Always make sure to get the correct visa for your purposes of visit! For short trips, you can buy the Visa on Arrival directly at the airport. However, we recommend applying for the e-Visa on Arrival (eVOA) in advance to save time and avoid long queues. If you stay more than 30 days, there are even better visa options like the C1 visa. For specific visit purposes, it's best to check our visa finder or contact us. 3. Outbound (onward) ticket When checking in for your flight to Indonesia, you may be asked to show proof of a return or onward ticket. If you cannot present one, you may be denied boarding or entry. 4. All Indonesia Arrival Card Since September 1, 2025, Indonesia has introduced the All Indonesia Arrival Card — a digital form that replaces previous customs and health declarations. You can add the Arrival Card through us, or you can complete it yourself, no earlier than 72 hours before arrival. 5. Love Bali Tourist Tax (Bali only) Visitors to Bali must pay the Love Bali Tourism Tax of 150,000 IDR (approx. 10 USD / 9 EUR). Payment options: - Pay online in advance (credit cards sometimes fail), or - Pay directly at the airport upon arrival You can also find the entry requirements here: Entry Requirements Indonesia
You can submit your documents immediately after payment confirmation. How it works: 1. Place your order on our website and ensure payment confirmation. 2. Right after checkout, you’ll automatically receive a digital application form. 3. In this form, you can upload your required documents, passport scan, and personal details. Didn’t see the form? You’ll also receive the link to the form via email immediately after payment confirmation. → Please check your inbox and spam folder. You can access and fill out the visa application form as soon as you receive the email with the link. If you encounter any issues, remember to check all email folders or contact support for further assistance. By following these steps, you can ensure a smooth process for accessing and submitting your visa application form. Ensure that your payment has been confirmed to avoid delays in receiving the email. If you still cannot locate the email, please contact support for assistance in resending the link.
Although both MREP and EPO relate to exiting Indonesia, they serve very different purposes: MREP – Multiple Exit and Re-entry Permit A MREP allows foreigners holding a stay permit (e.g., KITAS or KITAP) to: - leave Indonesia, and - re-enter while their stay permit remains valid. Without a MREP, your stay permit becomes invalid as soon as you exit the country. MREP = You leave and come back. EPO – Exit Permit Only An EPO is used when you: - permanently leave Indonesia, or - terminate your KITAS/KITAP. Once the EPO is issued, your stay permit is officially closed, and you must leave Indonesia. After an EPO, you cannot re-enter using the old permit — you must apply for a new visa. EPO = You leave and do NOT come back under the same permit.
We offer several convenient payment methods, including: - Credit card - Debit card - Apple Pay - Google Pay - Bank transfer - Crypto payments Please note: Some payment providers may charge additional transaction fees. The Payment must be completed before we can process or issue your visa. Once your payment is successful, you will immediately receive access to the application form. If you have any issues with your payment, please contact our support team so we can help.